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Replace scattered tools with a single AI-powered workspace for tickets, tasks, customers, knowledge, and workflows. Keep every request visible, every team accountable, and every process under control.
One platform for customer support, field service, and team operations
Industries
missed service requests
0
“Support tickets from email, messengers, calls, and client portals stay in one workspace. Engineers see priorities, SLA, workload, and full client history without switching between tools.”
IT & Managed Service Providers
“Agents handle customer requests faster because every conversation, task, status, and internal comment is connected. Managers see workload, overdue tickets, and service quality in real time.”
response time
-40%
Customer Support Teams
“Dispatchers assign field jobs on the map, technicians receive tasks on mobile, and every visit, photo, comment, and result is saved in the system.”
jobs completed per day
+25%
Field Service Companies
“Maintenance requests, tenant issues, documents, inspections, and contractor tasks are managed online. Teams control deadlines, building history, and service quality without endless calls and spreadsheets.”
approval speed
x3
Property & Facility Management
“Cleaning schedules, checklists, photos before and after, inventory, and client reports are stored in one system. Supervisors see what was done, where, when, and by whom.”
management costs
-30%
Cleaning & Maintenance Services
“Connection requests, incidents, field visits, equipment checks, and customer communication are connected in one workflow. Teams react faster and keep subscribers informed at every step.”
control of service tickets
100%
Telecom & Internet Providers
“Legal, HR, finance, admin, and internal service teams manage requests, approvals, documents, and recurring tasks in one shared workspace instead of email chains and scattered chats.”
process transparency
+100%
Manufacturing & Equipment Service
Success stories of our clients
How a Property Management Company Organized Requests and Stopped Losing Residents’ Messages
2 Years with Upservice: How an Engineer Simplified Team Operations and Improved Service Quality
How an AI Assistant Helped Reduce the Workload on a Support Team and Speed Up Responses
How a Manufacturing Company Organized Support Requests and Cut Resolution Time by 38% in 3 Months
Upservice brings together support, task management, CRM, knowledge, AI automation, and field service tools — so your team works with full context instead of switching between disconnected apps.
Run your service operations from one connected platform
Omnichannel Support
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Our Client's Case Study
Automating Work with Artificial Intelligence
Imagine that you have hired an employee with a phenomenal memory. You gave him all the folders containing instructions, regulations, and correspondence history to read, and within just a minute, he had memorized them all.
He never gets tired, responding to clients instantly and politely—even if they are messaging simultaneously across 10 different chat channels at 3 a.m. He requires no salary, never takes a vacation, and never falls ill. Give your team the time to focus on truly important tasks, and entrust the routine work to AI.
When service work lives in emails, chats, and spreadsheets, things break
Requests get lost
Customer messages disappear across email, messengers, calls, and chats.
Managers lose control
No clear view of workload, SLA, deadlines, or field team performance.
Growth becomes messy
More customers mean more manual work, more mistakes, and more firefighting.
Teams lose context
Agents switch between tools and waste time searching for customer history.
Upservice unifies customer communication, service operations, field work, and reporting in a single platform. No lost requests. No scattered information. No manual tracking.
Replace chaos with control
Your team will become 5 times stronger!
Upservice offers an AI assistant powered by GPT technology that trains on your data. It is not just another bot, but a full-fledged digital frontline employee.
80%
The AI handles requests autonomously. The assistant takes over routine tasks: it instantly answers frequently asked questions using the knowledge base, sends instructions, and clarifies details. Employees receive only complex tickets that require expert intervention.
-30%
Reduce First-Line Support Costs. Scale your support operations without bloating your headcount. AI handles the workload of multiple employees, enabling you to manage peak loads and seasonal spikes in requests without the need for urgent hiring or training of new staff.
24/7
Support Availability. Your business stays connected around the clock. AI never sleeps, never takes a lunch break, and responds instantly to customer inquiries across any time zone—maintaining the highest level of SLA performance, even on weekends.
80%
The AI handles requests autonomously. The assistant takes over routine tasks: it instantly answers frequently asked questions using the knowledge base, sends instructions, and clarifies details. Employees receive only complex tickets that require expert intervention.
-30%
Reduce First-Line Support Costs. Scale your support operations without bloating your headcount. AI handles the workload of multiple employees, enabling you to manage peak loads and seasonal spikes in requests without the need for urgent hiring or training of new staff.
24/7
Support Availability. Your business stays connected around the clock. AI never sleeps, never takes a lunch break, and responds instantly to customer inquiries across any time zone—maintaining the highest level of SLA performance, even on weekends.
Client Reviews
The mobile app works even without the internet
Indispensable for field work, business trips, during lunch breaks, or while on a plane. The app is convenient for processing requests and monitoring the work of service providers.
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