AI-Powered Omnichannel Customer Service
Deliver faster support and turn more conversations into sales
Bring email, messaging apps, phone calls, Instagram, website chat, and lead forms into one shared workspace.
Respond to Every Customer Faster — Without Losing Context
When customer requests arrive through separate chats, messaging apps, email, phone calls, and social channels, response times suffer. Agents waste time switching between tools, and important messages are easy to overlook.
Slower first-response times
More customers leave for a competitor
Stay Responsive — Even After Business Hours
Received a message while your team is offline? Upservice keeps it under control.
Set agent schedules and configure how incoming messages are handled overnight, on weekends, or during holidays.
Every message stays in a shared queue, so your team can continue the conversation as soon as they are back online.
The result: faster replies, fewer repetitive questions, and less pressure on your support team.
Responds 24/7 across website chat, messaging apps, and email — reducing customer wait times from hours to seconds.
Uses your knowledge base, policies, instructions, and documents as its source of truth.
Asks follow-up questions when details are missing and hands the conversation over to a human agent when expert judgment is needed.
Your virtual teammate in every channel
AI That Responds Quickly, Clearly, and With Context
Make Teamwork Easier and See How Every Agent Performs
When an agent needs help
They can mention a teammate inside the customer conversation or transfer the request to the right specialist without losing context.
No forwarding messages or chasing colleagues for answers. The full conversation history stays in Upservice and is available to authorized teammates in just a few clicks.
Make Better Decisions With Clear, Actionable Reports
All the reports your team needs are already built into Upservice.
Track agent workload, response speed, service quality, and customer satisfaction.
See where each lead came from, including the traffic source, advertising platform, and campaign.
Concerned about the security of your customer data?
Upservice helps protect your business information at every level.
Agents only see the customers and conversations assigned to them. Information handled by other teams remains restricted.
Customer database exports are restricted to reduce the risk of unauthorized copies and data leaks.
Departing employees cannot take your customer database with them or pass it to a competitor.
Customer information is encrypted in storage, helping protect it from unauthorized access.
When an employee leaves, transfer their customers, tickets, and tasks to a replacement in just a few clicks. The full service history remains available, so the new owner can pick up immediately.
Is a team member out sick or on vacation?
Assign a backup owner for the duration of their absence.
Keep Customer Data Secure and Access Under Control
Do not let customer requests stall because one team member is unavailable. Reassign their incoming conversations and open tickets in just a few clicks.
See which website page a customer contacted you from, so agents immediately understand which product or service they are interested in.
Use message templates to standardize replies, maintain service quality, and help agents respond faster.
Collect customer ratings after conversations and turn feedback into measurable service improvements.
Track how quickly agents respond to new incoming requests.
Monitor resolution times in real time across the whole team or for each individual agent.
Set SLA targets and track compliance automatically.
Practical Tools for Faster, More Consistent Support
Frequently Asked Questions
Upservice can bring WhatsApp, Telegram, Facebook, Viber, email, website chat, phone support, Instagram, and lead or contact forms into one shared workspace. API and custom integrations are also available. Requests can then be routed and assigned to the right team member.
Connect the Upservice AI assistant to your knowledge base, policies, and support documents. It can answer common questions across chat, messaging apps, and email around the clock, ask customers for missing details, and hand complex requests over to a human agent.
Yes. You can define agent schedules and configure after-hours rules. New messages are saved in the shared queue until your team returns, so nothing gets lost overnight or on weekends.
Multichannel software gives customers several separate ways to contact a business. Omnichannel software connects those channels through one queue, one customer profile, and one continuous conversation history. Upservice keeps this context together in a single workspace.
Agents can transfer a request or involve a specialist directly inside the conversation. Owners, statuses, and the full history remain visible to authorized teammates, so the team does not have to switch between separate tools or forward messages manually.
Yes. Built-in reports show agent workload, response speed, service quality, customer satisfaction, and the sources that generated each request, including advertising platforms and campaigns.
Access is restricted according to each employee’s role and assigned customers, while customer information is stored in encrypted form. Customer database exports are restricted to reduce leakage risks. When an employee leaves, their conversations, customers, and tasks can be reassigned immediately.
Yes. Upservice apps are available for iOS and Android. To get started, create an account, connect your customer communication channels, add content to the AI knowledge base, invite your teammates, and assign the appropriate roles.