Manage service requests, work orders, preventive maintenance, and field technicians in one system.
Upservice helps equipment service companies organize customer requests, assign work to technicians, keep service history, and stay on top of scheduled maintenance.
Whether your team installs, repairs, or maintains equipment, you can manage the entire service process in one place — from the first customer request to completed work and future maintenance.
Whether your team installs, repairs, or maintains equipment, you can manage the entire service process in one place — from the first customer request to completed work and future maintenance.
Equipment Maintenance & Service Request Software
Upservice can be used by companies that install, repair, and maintain a wide range of commercial and professional equipment.
One System for Different Types of Equipment Service
Keep Every Service Request Under Control
Bring customer requests into one workspace and turn them into organized work orders.
Requests can come from email, website forms, chat, WhatsApp, Telegram, phone, mobile app, and other connected channels.
Assign work to the right technician, set priorities and deadlines, and track every job from request to completion.
Technicians receive notifications about new assignments and upcoming deadlines, while managers can quickly see which work orders are new, in progress, completed, or overdue.
Instead of relying on spreadsheets, separate inboxes, chats, and verbal instructions, your service team works through one clear process.
Keep a Complete Service History
Give your team access to previous service information whenever a customer contacts you again.
Store communication, completed work, technician notes, photos, and other service information in one place. Employees can quickly see what was repaired, when the work was completed, and what happened during previous visits.
The service history stays with your company even if the technician who handled the previous job is unavailable or leaves the team.
Upservice can also help organize warranty and out-of-warranty service, keeping related requests and completed work together. That means less time searching for information and fewer situations where a customer has to explain the same problem from the beginning.
Stay Ahead of Preventive Maintenance
Not every service job should begin with equipment failure.
Schedule recurring maintenance, inspections, and other planned service activities before problems occur.
Create maintenance tasks for customer equipment, set service dates, and remind responsible employees when the next visit is approaching.
Your team can manage reactive repairs and preventive maintenance in the same system, making it easier to see both current service requests and upcoming work. This helps reduce missed maintenance dates and gives service managers a clearer picture of future workload.
Mobile app for iOS and Android
Let technicians manage work orders directly from customer sites with the Upservice mobile app.
Technicians can:
Technicians can:
The app also works offline, helping technicians stay productive even with limited connectivity.
Track Service Performance
Monitor response times, work order completion, technician labor hours, and team workload in one place.
Use service data to spot delays, support time-based billing, and understand how efficiently your team is working.
Customer ratings and feedback also help you monitor service quality and identify areas for improvement.
Upservice can cover more than customer requests and technician assignments.
Keep the Rest of Your Service Operations Organized
Build the Service Process Around the Way Your Team Works
Every equipment service company has its own workflow.
Some teams focus on emergency repairs. Others manage long-term maintenance contracts, warranty service, scheduled inspections, or large teams of field technicians.
Upservice can be configured around your existing processes instead of forcing your team into a rigid workflow.
Bring customer requests, work orders, equipment service history, preventive maintenance, and technician work into one system — and adapt it as your service operation grows.
Frequently Asked Questions
Equipment maintenance and service request software helps companies manage customer service requests, work orders, technician assignments, service history, and scheduled maintenance in one system.
It gives service managers a central place to understand what needs to be done, who is responsible, what has already been completed, and what service work is coming next.
It gives service managers a central place to understand what needs to be done, who is responsible, what has already been completed, and what service work is coming next.
Yes. You can schedule recurring maintenance activities, set service dates, and remind responsible employees about upcoming work.
Preventive maintenance can be managed alongside reactive repairs and other customer service requests.
Preventive maintenance can be managed alongside reactive repairs and other customer service requests.
Yes. Upservice can store communication, completed work, technician notes, photos, and other information related to previous service requests.
This gives your team access to relevant service history when a customer contacts you again.
This gives your team access to relevant service history when a customer contacts you again.
Upservice can be used to organize both warranty and out-of-warranty service requests while keeping the related communication and work history in one place.
Yes. Upservice provides mobile apps for iOS and Android.
Technicians can receive assignments, review job information, update statuses, add notes, and upload photos directly from customer sites. The app can also work when an internet connection is unavailable.
Technicians can receive assignments, review job information, update statuses, add notes, and upload photos directly from customer sites. The app can also work when an internet connection is unavailable.
Yes. The system can record time spent on individual service requests and work orders.
This helps managers understand workload and can provide useful information for companies that bill customers based on actual labor time.
This helps managers understand workload and can provide useful information for companies that bill customers based on actual labor time.
Upservice can be used by companies servicing HVAC systems, office equipment, medical equipment, industrial equipment, telecom equipment, appliances, and many other types of commercial and professional equipment.
