Centralize support requests, assign technicians, track deadlines and time, and manage field service in one platform.
Upservice AI handles routine questions using your company knowledge and transfers complex requests to the right specialist.
Keep Client Requests, SLAs, and Technician Work Under Control
Let AI Handle Routine Support First
Upservice AI Assistant helps your team respond to recurring client requests and reduce repetitive work. It can use your knowledge base, instructions, internal policies, documents, and website content to prepare relevant answers.
The assistant can:
AI works alongside your service team, helping technicians spend less time on repetitive communication and more time resolving technical issues.
One Queue for Every Client Request
Turn messages from email, website chat, web forms, Telegram, WhatsApp, and phone support into structured tickets.
Every ticket keeps the essential information in one place:
Every ticket keeps the essential information in one place:
Assign, transfer, or escalate requests without losing context.
Technicians can immediately see what has already been discussed and completed instead of searching through separate inboxes and chats.
Technicians can immediately see what has already been discussed and completed instead of searching through separate inboxes and chats.
Control the Work Behind Every Ticket
Stay Ahead of SLA Deadlines
Set ticket priorities, response deadlines, and resolution deadlines.
Automatic notifications help technicians act before requests become overdue, while managers can see delayed and at-risk tickets.
Automatic notifications help technicians act before requests become overdue, while managers can see delayed and at-risk tickets.
Track Technician Time
Record time against tickets and tasks.
Managers can review how many hours were spent on each client, technician, or request and use these records when preparing invoices for completed work.
Managers can review how many hours were spent on each client, technician, or request and use these records when preparing invoices for completed work.
Support Field Engineers
Technicians can receive requests, update statuses, record time, add comments, and upload files or photos directly from client sites.
Upservice mobile apps are available for iOS and Android and can also work without an internet connection.
Upservice mobile apps are available for iOS and Android and can also work without an internet connection.
Give Clients Clear Service Visibility
Clients can:
This reduces routine status questions and gives clients greater confidence that their requests are being handled.
Customer feedback also helps managers identify service issues and areas for improvement.
Customer feedback also helps managers identify service issues and areas for improvement.
More Than Ticket Management
Turn larger client requests into tasks or projects, assign employees, set deadlines, track dependencies, and manage work using lists, Kanban boards, or Gantt charts.
Tasks and Projects
Store troubleshooting guides, procedures, templates, and answers to recurring questions.
Use approved company information for technician onboarding, client support, and AI-assisted responses.
Use approved company information for technician onboarding, client support, and AI-assisted responses.
Knowledge Base
Configure ticket forms, statuses, priorities, SLA rules, notifications, employee roles, and client-specific processes.
Most settings can be configured without programming.
Use the Upservice API to connect the platform with other business systems.
Most settings can be configured without programming.
Use the Upservice API to connect the platform with other business systems.
Flexible Workflows and Integrations
Upservice helps IT service companies manage requests, deadlines, technician workloads, and communication across multiple client accounts.
The platform is suitable for:
The platform is suitable for:
Whether you support several key customers or manage a growing daily ticket volume, Upservice helps keep service operations structured and visible.
Built for Multi-Client IT Service Operations
Frequently Asked Questions
The AI Assistant can answer common questions, draft responses, summarize conversations, translate messages, and suggest next steps.
It can use your company documents, knowledge base, instructions, policies, and website content when preparing answers.
It can use your company documents, knowledge base, instructions, policies, and website content when preparing answers.
The request can be transferred to a human specialist together with the conversation history.
The technician can continue the conversation without asking the client to repeat the issue.
The technician can continue the conversation without asking the client to repeat the issue.
Upservice can collect requests from email, website chat, web forms, Telegram, WhatsApp, and phone support.
Messages from connected channels are stored in one shared workspace.
Messages from connected channels are stored in one shared workspace.
Yes. Upservice supports ticket priorities, response and resolution deadlines, notifications, and time records for tickets and tasks.
Managers can review completed work and time spent by client, technician, or request.
Managers can review completed work and time spent by client, technician, or request.
Yes. Clients can submit requests, follow progress, communicate with your team, attach files, and provide feedback after the work is completed.
Yes. Mobile apps for iOS and Android allow technicians to receive requests, update statuses, record time, and upload files or photos from client sites.
The mobile application can also work offline.
The mobile application can also work offline.
Yes. Upservice provides an open API and supports integrations with other business systems.
You can test Upservice free for 14 days before choosing a paid plan.
