Upservice connects dispatchers, managers, and field technicians, so everyone knows what needs to be done, where, and when. The mobile app works even without an internet connection.
Assign jobs, manage work orders, coordinate field technicians, and help your team complete service requests faster — all in one system.
Field Service Management Software for Mobile Teams
Keep Field Operations Organized from Request to Completion
When your team works across multiple customer locations, even a simple service request can turn into a chain of calls, messages, spreadsheets, and manual updates. With Upservice, you can:
Assign work orders based on technician location and workload
Respond faster when an urgent service request comes in
Reduce unnecessary travel between customer sites
See job statuses and field activity in one place
Confirm completed work with photos, videos, and customer feedback
Keep service history connected to every customer and location
Keep Field Operations Organized from Request to Completion
When your team works across multiple customer locations, even a simple service request can turn into a chain of calls, messages, spreadsheets, and manual updates. With Upservice, you can:
Keep service history connected to every customer and location
Confirm completed work with photos, videos, and customer feedback
See job statuses and field activity in one place
Reduce unnecessary travel between customer sites
Respond faster when an urgent service request comes in
Assign work orders based on technician location and workload
Dispatch the Right Technician to the Right Job
Upservice helps dispatchers:
Location history can also provide additional context when reviewing completed visits and planning future workloads.
See technicians and service requests with addresses on one map. Quickly understand who is closer to the customer, which jobs are located near each other, and how to distribute work more efficiently.
see current technician locations when coordinating service calls.
view field jobs on the map and calendar
reduce unnecessary travel
assign nearby service requests to the same technician
respond faster to urgent jobs
Upservice also helps managers keep track of employee availability, including vacations, sick leave, and time off, making it easier to plan workloads realistically.
If an urgent request appears or a technician becomes unavailable, update the schedule and the technician receives the new information without unnecessary calls or long message threads.
Build daily schedules for your field team and adjust assignments when priorities change.
Plan Technician Schedules and Adapt in Real Time
Keep upcoming work visible in one system instead of relying on spreadsheets, calendars, or someone remembering the next service date.
Upservice reminds your team when scheduled work is due, helping you meet service commitments and avoid missed deadlines.
Keep warranty work, recurring service, maintenance, and planned repairs under control.
Stay on Top of SLA and Scheduled Service
Your team spends less time answering routine status questions, while customers get better visibility into the service process.
With Upservice, customers can check the status of their service requests and see relevant arrival information themselves.
Customers should not have to call your office repeatedly just to ask whether someone has been assigned or when a technician will arrive.
Keep Customers Informed Without Extra Calls
AI Assistant for Field Service Teams
Reduce the manual work around every service request.
Give your team the context they need without spending extra time searching through conversations and records.
It can help:
The Upservice AI Assistant helps dispatchers quickly understand incoming requests, summarize long conversations, and turn customer information into clear tasks for technicians.
summarize service requests and comments
prepare clear technician tasks and checklists
draft customer responses
create summaries of jobs and field visits
prepare reports for managers
surface patterns and areas that may require attention
Give Technicians Everything They Need in the Field
Upservice gives them access to the information they need directly from the mobile app.
Field technicians should not have to call the office every time they need customer history, site information, or technical documentation.
Knowledge Base in the Field
The Upservice mobile app can be used even without an internet connection, helping technicians access important information wherever the job takes them.
Give technicians access to equipment documentation, site instructions, troubleshooting guides, and error-code references directly from the mobile app.
Managers see the overall workload, while technicians always know which jobs are assigned to them today and what is coming next.
Keep customer requests and work orders in one system instead of spreading them across paper notes, spreadsheets, email, and messengers.
Never Lose a Work Order
Before arriving on site, technicians can review previous work, understand recurring issues, and prepare the right tools or parts for the job.
Keep previous service visits, customer communication, and repair or installation history connected to each customer and location.
Complete Customer and Site History
Document Completed Work and Service Quality
Create a clear service record after every visit.
Technicians can attach photos and videos to completed work orders, while customers can leave ratings and feedback after the service is completed.
This gives managers more context when reviewing completed jobs and creates a useful history for future visits.
Adapt Upservice to Your Field Service Workflow
Upservice continues to evolve based on real customer needs. Tell us about your workflow, the challenges your team faces, and the functionality you need — and we will help you find the right way to configure the system.
Every field service operation works differently. Your processes may depend on the type of equipment you maintain, the services you provide, your SLA requirements, or the way your technicians work in the field.
Frequently Asked Questions
Upservice shows technicians and jobs with addresses on a map, helping dispatchers see who is closer to a customer, understand current workloads, and assign service requests more efficiently.
Yes. The Upservice mobile app can continue to work without an internet connection, which is useful for technicians working at locations with limited connectivity.
Yes. Upservice can help teams keep track of warranty service, recurring maintenance, planned repairs, deadlines, and other scheduled service activities.
Technicians can attach photos and videos to their work, and customers can provide ratings and feedback after the service is completed. Job statuses and service history also remain available in the system.
Yes. Customers can view service request statuses and relevant technician arrival information, reducing the need to contact the service team for routine updates.
Yes. The Upservice AI Assistant can summarize requests and conversations, help prepare technician tasks and checklists, draft responses, and create summaries and reports based on service activity.
Yes. Field service processes vary by industry and company, so Upservice can be configured around different workflows, service requirements, and team structures.